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Country Doctor Community Health Centers 

Description

For 42 years Country Doctor Community Health Centers (CDCHC) has been the healthcare home for those with few options for healthcare services. CDCHC’s goal has been to ensure that everyone has access to primary healthcare by removing barriers to care. These barriers may be insurance status, financial circumstances, language, housing situation, employment status, or cultural norms. CDCHC treats 17,000-18,000 low income patients each year- 66% live at or below the poverty line and  54% have no health insurance.
Mission Statement
To improve the health of our community by providing high quality, caring, culturally appropriate primary healthcare that addresses the needs of people regardless of their ability to pay.
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Country Doctor Community Health Centers
500 19th Ave E 
Seattle 
WA
98112 
(206) 299-1614 

Linda McVeigh 
Executive Director 

Programs

Country Doctor Community Health Centers Programs

Country Doctor Community Health Centers (CDCHC) is the healthcare home for those who wouldn't otherwise have a place to go for their family medicine healthcare needs. CDCHC’s two clinics, Carolyn Downs Family Medical Center in Seattle’s Central District and Country Community Clinic on Capitol Hill welcomes anyone regardless of whether they can pay the minimum per visit fee of $15. CDCHC does not charge per service as in the practice in traditional healthcare settings. Services are provided in patients’ languages, clinic hours include weeknights and Saturdays, staff reflects patients’ ethnicities, and services are tailored to meet the changing needs of our patients.  For example, CDCHC responded to an increased need for behavior health counseling by increasing the size of the behavioral health program, adding 3 additional mental health counselors.

The need for Country Doctor Community Health Centers (CDCHC) will not vanish with the implementation of the Affordable Care Act and Washington State’s Healthcare Exchange. What will continue to be true is that will continue to be the need for a comprehensive healthcare home that welcomes everyone, regardless of their financial circumstances, possible language or cultural barriers, or insurance status. Not every one of CDCHC’s 7,220 uninsured patients will qualify for coverage under health care reform. Income status, and factors such as homelessness will prevent many from obtaining either Medicaid coverage or coverage in the Exchange. CDCHC staff will help all eligible patients to enroll in whatever program they qualify for, but for many even with the subsidy the premium cost will simply be too high.

The range of CDCHC’s healthcare services includes the single pregnant mom who is receiving prenatal care as well as the elderly gentleman struggling with end-of-life issues.  Our services include maternity support services, the full spectrum of pediatric primary care, chronic disease management, behavioral health counseling, HIV case management, and geriatric health assessments.  On-site services include pharmacy and lab. CDCHC physicians provide obstetrical and newborn services at Group Health Cooperative with general medicine in-patient services provided at Swedish Medical Center. Collaboration with International Community Health Services (a sister community health center) ensures 24 hour on-call services to hospitalized patients. CDCHC also partners with Project Access Northwest to connect patients with specialty health care providers (i.e. cardiologist, ophthalmologist) -- services even less accessible to those with no health insurance. CDCHC providers continue to monitor patients' progress and manage their primary health needs while their patient is under a specialist’s care. It’s all part of being a healthcare home.

Recent Successes and Current Challenges

In spite of financially challenging times, CDCHC continues to provide high quality care to the patients it serves.  In 2012, CDCHC’s program/clinical accomplishments included: 
  • Surpassed the goal of enrolling 85% of pregnant women in prenatal care during the first trimester. The range was 87%-89%.
  • Surpassed the goal of providing 60% of women 21-64 years of age one or more PAP tests during the required measurement year or during the two years prior to measurement years.  By fourth quarter 2012, 66% of women in this age group received one or more PAP test.
  • Surpassed the goal of reducing HbA1c levels in 80% of diabetic patients to less than or equal to 9%. By end of 2012, that number had increased to 82%.
  • Screened 636 moms and 25 children for depression. Of those screened 26% of moms and 76% of the children screened positive.

Evaluation


Country Doctor provides high quality healthcare to at-risk, uninsured and underinsured people, many of whom would not otherwise have a healthcare home. Country Doctor seeks to minimize barriers to healthcare from preventative and pre-natal to end-of-life care.

Collaboration
Country Doctor (CDCHC) partners with numerous local organizations to provide a full range of services to patients. Group Health Cooperative serves as CDCHC’s home for obstetrics and maternity care. The Carolyn Down Family Medical Center is a collaboration between CDCHC and Seattle Children’s that is housed at Swedish Hospital’s Cherry Hill Family Medicine residency program. CDCHC is a partner with the City of Seattle’s Healthcare for the Homeless, which serves women living in shelters and is operated by the YWCA, Compass Center, and Providence Hospitality House.

Financial Health
Cuts to state funding and increases in uninsured patients have made for a financially challenging time for CDCHC. Board and staff are addressing these issues by cutting back on programs and services (but not primary care), reductions in staff force and by building infrastructure around private fundraising. Five staff positions were cut resulting in a decrease in administrative overhead from 25% to 19.9%. CDCHC aims to increase their private funding to fill gaps in state and federal support.

CDCHC plans to expand to a third site. This site will include space for urgent care, dental clinic and pharmacy. South East Effective Development and Capital Hill Housing will be the developers of this site. CDCHC will launch a capital campaign effort in the summer of 2014.

Cultural Competency
Staff members reflect patient language and ethnic backgrounds to ensure that culturally appropriate care is given. Age specific healthcare is provided by staff with experience in that particular demographic. CDCHC seeks to remove barriers to quality healthcare including language, healthcare beliefs, definitions of family or life experiences such as homelessness.

Leadership
CDCHC is successful at attracting and training talented medical staff. This year, CDCHC medical residency program is fully staffed through the addition of two first year residents. CDCHC is ranked one of the top locations for University of Washington third year medical student rotation. Five of CDCHC staff members received grants from King County Workforce Development to complete nurse training. Richard Kovar, CDCHC medical director is the American Academy of Family Physicians 2012 national family physician of the year.

Grant History with The Seattle Foundation:

Grants Awarded through The Seattle Foundation Grantmaking Program:

DateAmountPurpose
12/10/2012 $20,000.00provide general operating support.
12/10/2011 $20,000.00support general operating expenses.
6/10/2010 $35,000.00support general operating expenses.
3/10/2008 $45,000.00support general operating expenses.
6/16/2005 $40,000.00support the purchase of the Practice Management and Electronic Health Record system.

Financials

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