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Downtown Emergency Service Center 

Description


Downtown Emergency Service Center (DESC) is the most comprehensive homeless service agency in the northwest. We work with clients from the streets to their successful transition into permanent supportive housing. Unlike other agencies, DESC serves the most vulnerable, chronically homeless men and women who are living with severe and persistent mental illness, addictive disorders, and physical disabilities. Each year 7,000 adults are served in our shelters and permanent housing sites. Clinical services range from psychiatric evaluation and treatment to chemical dependency programs, comprehensive case management, crisis intervention and employment training.
Mission Statement
Downtown Emergency Service Center works to end the homelessness of vulnerable people: those living with mental or addictive illnesses. Through an integrated array of comprehensive services, treatment and housing, we give people the opportunity to reach their highest potential.
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Downtown Emergency Service Center
515 3rd Ave 
Seattle 
WA
98104-2304 
(206) 515-1538 

William G. Hobson 
Executive Director 

Programs

Downtown Emergency Service Center Programs

DESC provides over 1,000 units of supportive housing in 9 sites throughout Seattle. Residents benefit from 24-hour, seven day a week which include: state licensed mental health and chemical dependency treatment, on-site health care, daily meals and weekly outings to food banks, case management and payee services, medication monitoring, and weekly community building activities.

The ability to provide integrated clinical services to people with concurrent disabilities is the key to DESC's success in permanently ending homelessness among our community's most vulnerable citizens. These services include street outreach, comprehensive case management, chemical dependency treatment, mental health diagnosis and treatment, on-site health care, and employment support and counseling. At DESC, our network of clinical services allow counselors to work in coordination with case managers so that our services meet clients where they are and offer the support that leads to significant life changes.

Our three emergency shelters are the path to engagement for many of our clients. This is where they learn about DESC and our services for the first time. Our shelters provide beds and blankets, 2 meals a day, access to the Day Center, hygiene supplies and hot showers, and access to our comprehensive program of clinical care right on site. Clients are prioritized for the shelter beds based upon their level of vulnerability, so that those who are mentally ill, chemically dependent, elderly, medically compromised, physically or developmentally disabled are given preference, as they are the ones who are most likely to be harmed or victimized while living on the streets.

Recent Successes and Current Challenges

Every time we are able to move a vulnerable, chronically homeless person off of the streets and into supportive housing, it is a great success. In January 2013 we opened Aurora House, a state-of-the-art supportive housing facility that provided permanent homes for 87 men and women who were previously homeless and suffering from mental illness and other disabilities. Now that the fear and chaos of living on the streets has been eliminated from their lives, staff has begun to engage these 87 residents in robust treatment and clinical care that will help them to make the most of their housing opportunity and reclaim their lives.

Because supportive housing plays such a big part in ending homelessness for highly vulnerable men and women, our community’s shortage of low-income housing presents us with a true crisis. DESC currently owns and manages about 1,000 units of supportive housing, but over twice as many more units are still needed. Through support of individual donors and corporate and private foundations, and by utilizing low income housing tax credits, we will be able to continue to address this critical need and to develop more housing facilities like Aurora House.

Evaluation


Downtown Emergency Service Center (DESC) is a housing and services provider for chronically homeless single adults. 

Proven Success
DESC has had considerable success in meeting individuals where they are and using a harm reduction and “Housing First” approach.  They provide access to all of their services without any preconditions.  Services begin with emergency shelter and lead to affordable housing solutions.  One program is their 1811 Eastlake project, a housing first program for chronic, public inebriates who have been the highest utilizers of community services such as jails, emergency rooms, and courts.  An evaluation showed that 1811 Eastlake is improving the lives and health of its residents, while saving the community $4 million per year in publicly funded services.

DESC is growing their units of supportive housing.  Their new housing development on Aurora is due to open 87 units of housing in January 2013.  They are working on another affordable housing project in the Delridge neighborhood that will create 66 units of housing and is schedule for completion in fall of 2013.  They have taken ownership of the Lyon Building and hope to renovate the facility.

Use of Best Practices
They were selected by King County to operate the Crisis Solutions Center.  In 2007 King County approved a one-tenth 1 percent sales tax to help fund mental health projects.  The Center serves all of King County and provides a place to divert people impacted by mental illness and substance abuse away from costly emergency room visits and jails.  There are three parts to the Center – 72 hour facility for first responders to access, a two week facility and a mobile crisis outreach team.  The program provides rapid stabilization, treatment and referrals for up to 46 people at a time.

Collaboration
They have developed a Strategic Partnership Plan, incorporating service, community and political entities, in order to enhance service delivery to adults who are homeless and have mental illnesses and/or other disabilities.  For example, the Seattle Police Department requires recruits to spend days in their downtown emergency shelter to better understand the complex natures and behaviors of chronically homeless adults they will encounter in their line of work. The Seattle Police Department recently selected them to partner in their Crisis Intervention Team & Mental Health Partnership Pilot Project, whereby a DESC mental health professional will assist police with calls where mental illness is suspected to play a role, so that the needs of a person in crisis can be identified and addressed in the most efficient & cost-effective manner.

Financial Health
In 2008 they began focusing on their capacity to increase their private fundraising in order to replace waning public funding and cover increased costs.  They have been successful in sharing their story and raising private funds to support their work.  In 2013 there will be changes ahead for renewing public funding contracts.  There will be an RFI process and there maybe be some changes as the City is investing in preventing homelessness rather than intervention services.  Despite the possible cutbacks in contract funding, efforts will be made to maintain the level of service delivery they have always offered Seattle/King County's most vulnerable adults. 

Grant History with The Seattle Foundation:

Grants Awarded through The Seattle Foundation Grantmaking Program:

DateAmountPurpose
3/10/2013 $20,000.00provide general operating support.
3/10/2012 $20,000.00support general operating expenses.
3/10/2011 $20,000.00support general operating expenses.
6/10/2009 $50,000.00support general operating expenses.
3/16/2005 $60,000.00support general operating expenses.

Financials

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