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Hopelink 

Description

We serve approximately 60,000 people annually - families, individuals, seniors, and people with disabilities. Services are provided at 11 sites, including five emergency service centers in Bellevue, Sno-Valley, Kirkland, Redmond, and Shoreline, and other community locations. 

From hunger to housing to transportation - Hopelink works to remove the barriers to economic stability. Working together with our community partners, our goal is to eliminate hunger and homelessness in our community. 

Mission Statement
Hopelink’s mission is to promote self-sufficiency for all members of our community and to help people make lasting change in their lives.
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Hopelink
Bldg B Ste 275 
Redmond 
WA
98052 
(425) 869-6000 

Lauren Thomas 
CEO 

Programs

Hopelink Programs

Emergency Services
Hopelink's five centers in Bellevue, Kirkland, Redmond, Shoreline, and Sno-Valley serve as a community resource providing emergency financial assistance, food banks, energy assistance, and eviction prevention, along with information and referrals for families and individuals seeking access to medical care, counseling, and other critical support.

Housing
Hopelink provides housing for homeless families through King County's coordinated entry and assessment system, the Family Housing Connection. This system provides a single access point to housing for homeless families. Hopelink serves approximately 200 families per year through our service enriched housing program. Our Housing and Family Development Case Managers play a key role in helping families move from crisis to increased stability.  

Asset Building
Our Asset Building Programs work with clients to help them develop a plan to prevent their falling back into crisis while increasing opportunities that promote their long-term stability. At any entry point to Hopelink services, clients have access to a variety of options for Employment, GED test prep, workforce literacy, English for Work, and financial literacy/management. Obtaining or increasing employment as well as maintaining employment is a key initiative of our Asset Building Program.

Recent Successes and Current Challenges

For calendar year 2013, Hopelink programs achieved the following results:

13,883 people received food through our five food banks; this amounted to over 2.7 million pounds of food. 

1,349,924 rides were provided to 39,257 people through Hopelink’s transportation brokerage services, getting people to and from their medical appointments in King and Snohomish Counties.

10,086 people were served through Hopelink's energy program. This program kept the heat on for families and seniors throughout the winter. 

163 families were able to secure housing through Hopelink Housing. Of families who entered our shelter program, 75% achieved greater housing stability once leaving the shelter and 86% of families in our transitional housing program achieved permanent housing.  

Continuing Challenges 
The aftermath of the recession and continued elevation of housing prices in our county is a strain on those who are living at or below the poverty level. In response, Hopelink is focusing a high level of effort toward increasing the number of people we serve in our service area through programs that help them move towards self-sufficiency.   

As we continue to experience significant cuts and fluctuations in public funding, financial support from our community becomes even more critical to our ability to provide services to the thousands of people who seek our help every year.

Evaluation


Hopelink operates five Service Centers in Bellevue, Kirkland, Redmond, Shoreline, and Sno-Valley. Their programs serve an estimated 50,000 clients and include long-term transitional housing, short-term emergency shelter, food banks, child care, financial assistance, adult literacy education, employment, case management, and transportation.

Leadership
The Kresge Foundation awarded Hopelink a grant to hire a Chief Strategy Officer for three years.  Hopelink was one of nine organizations nationally to receive this award, and has utilized the position to facilitate their current strategic planning process which will guide the organization through 2020.  The Board is invested in a culture of continuous improvement and is committed to being a learning organization. 

Partnerships and Collaboration
Hopelink is an active leader in the Washington State Community Action Partnership (WSCAP), whose 30 member agencies serve the entire state. Hopelink’s CEO is the incoming President of the Board of WSCAP, she and other Hopelink executives are simultaneously acting to coordinate efforts to improve the effectiveness and efficiency of client based programs with the goal of ending poverty state wide. Hopelink executives meet regularly with their counterparts at the Multi-Service Center of South King County to share best practices and coordinate both services and funding opportunities.

Use of Best Practices
Hopelink continuously strives to improve their ability to measure success in helping clients break the cycle of poverty and move toward greater levels of self-sufficiency, as well as to measure the impact of that success on the communities they serve. Hopelink is leading a national effort, funded by the Alliance for Children and Families, to determine a unified definition of self-sufficiency that standardizes the measurement of incremental improvements clients achieve across all life domains. The outcome of this effort will be more effective work and superior results for clients across a broader service area.

Grant History with The Seattle Foundation:

Grants Awarded through The Seattle Foundation Grantmaking Program:

DateAmountPurpose
3/10/2013 $20,000.00provide general operating support.
3/10/2012 $25,000.00support general operating expenses.
3/10/2011 $20,000.00support general operating expenses.
6/10/2009 $100,000.00support the Link to Opportunities program.
3/10/2009 $50,000.00support general operating expenses.
12/10/2007 $120,000.00support the Career Opportunity Demonstration Program.
12/14/2006 $60,000.00support the Duvall Community Service Center and Family Housing capital project and general operating expenses.

Financials

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